Pause Reasons
Keep customers in control of their subscriptions while gaining valuable insight into their behavior to improve the customer experience and reduce churn with Pause Reasons.
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Smartrr’s got your back with another LTV tool – pausing with reasons!
Keep customers in control of their subscriptions while gaining valuable insight into their behavior to improve the customer experience and reduce churn.
In addition to seeing why customers may be canceling their subscriptions, now also see why customers are pausing their subscriptions!
Brands can add up to 8 pause reasons to display in the customer account portal for customers to choose from when they click to pause.
Additionally, in Smartrr’s retention table, brands can see a full breakdown of pause attempts by customers and pause reasons summary, and quickly export all data to CSV.
Conclusion
